opal-willow

1. Introduction

This Privacy Policy explains how opal-willow Educational Services Ltd ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website at opal-willow.com and our educational services.

We are committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

When you enrol in our programmes or contact us, we collect:

Name and email address
Programme selection and experience level
Any additional information you choose to provide in communications

2.2 Technical Information

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on site
Referring website addresses
Device and operating system information

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies. For detailed information, please see our Cookies Policy.

3. How We Use Your Information

We use your personal information for the following purposes:

To process your enrolment and provide educational services
To communicate with you about your programme
To improve our website and services
To send programme updates and educational content (with your consent)
To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

Contract performance: Processing necessary to fulfil our educational services
Legitimate interests: Improving our services and website functionality
Consent: Where you have given explicit consent for specific processing
Legal obligation: Where required by law

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Specifically:

Student records: Retained for 7 years after programme completion
General enquiries: Retained for 2 years
Website analytics: Retained for 26 months

6. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with:

Service providers who assist in delivering our services (e.g., email hosting, learning platforms)
Legal authorities when required by law
Professional advisers (accountants, lawyers) under confidentiality obligations

All third-party service providers are required to protect your data and use it only for the purposes we specify.

7. International Data Transfers

Your personal information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Your Rights

Under data protection law, you have the following rights:

Right of access: Request a copy of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your data in certain circumstances
Right to restrict processing: Request limitation on how we use your data
Right to data portability: Receive your data in a structured format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Where processing is based on consent

To exercise any of these rights, contact us at [email protected] with "Data Protection Request" in the subject line.

9. Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Staff training on data protection

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Information

For questions about this Privacy Policy or our data practices, contact:

opal-willow Educational Services Ltd
42 Kingsland Road
London E2 8DA
United Kingdom
Email: [email protected]

13. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk